Technical Support Engineer

You Will

• Working directly with developers, merchants and internal teams on post integration issues to provide technical support, consulting and best practices. External customers contact through tickets. Internal customers use different contact avenues depending on priority.
• Conducting test scenarios for technical issues with code, software, hardware, devices and endpoints.
• Installing and configuring test environments, payment APIs and ecommerce products.
• Communicating technical issues to customers and internal departments.
• Identifying irregularities in functionality and unexpected behaviors with Airwallex products and services.
• Developing in-depth technical information (sample code, log searching, FAQs) for distribution to customers.

Skills And Experience

• You Will Bring
• Bachelor’s degree or above in Computer Science or relevant majors
• 2-5 years of working experience in either programming, technical support, implementation or relevant jobs.
• Excellent verbal and written communication skills in both English and Chinese, able to communicate clearly and appropriately with internal and customers.
• Strong troubleshooting and problem-solving skills
• Prioritization, well organized and detailed oriented on tickets handling, able to work on multiple urgent issues in parallel.
• Must have sufficient technical knowledge to communicate with the development team
• Strong willingness to provide exceptional customer service
• Demonstrated quick learning of technology and new products
• Experienced in the e-commerce, payment, fintech industry is a plus

Technical Skills:

• Experienced in one of the programming languages: Python, Java, php, C#, Java Script or shell scripting
• Familiar with Web Technologies, HTTP and HTTPS
• Experienced with REST, JSON, SOAP
• Experienced with SQL
• Familiar with Logstash, Kibana and Graylog
• Familiar with AliCloud and Google Cloud is a plus
• Good command of both English and Mandarin

Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from a domain-specific email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.