About this role
Role: Technical Support Dispatcher
Location: VASS BRUSSELS
A global digital transformation company with a team of more than 4,900 global players in 26 countries – in Europe, America and Asia, working together to put organizations at the forefront of innovation by bringing together talent, knowledge and technology. Our approach is based on conscious technology, through which we create positive environments and meaningful opportunities, always in our own way, making the complex simple.
VASS BeNeLux, in partnership with the European Commission, is currently seeking an Expert Technical Support Dispatcher to work from the European Commission.
The role:
- Receive and process requests from building occupants via telephone, email, or system alerts regarding infrastructure issues, technical incidents, or logistical services.
- Register and document requests in the ticketing system (e.g. MITS).
- Dispatch intervention requests to the appropriate technical teams, contractors, or Local Proximity Teams.
- Identify urgent situations and escalate them to security services or on-call technical staff when necessary.
- Monitor the status of tickets until resolution.
- Provide information and guidance to building occupants regarding OIB services and ongoing works.
- Maintain clear communication with internal teams, technical managers, and contractors.
You have:
- Fluent in English and French.
- Experience in customer service, helpdesk, service desk, or support roles is preferred.
- Junior candidates are welcome.
- Strong communication and customer interaction skills.
- Ability to work in a shift-based environment.
If you want to join a dynamic company where technological challenges will be found in your day to day we are waiting for you in the great VASS team. And we encourage you to be the best version of yourself: Transformative, Creative, Honest, Vibrant!
At VASS we take action every day to achieve a favourable environment that facilitates and promotes equal opportunities, non-discrimination, diversity and inclusion of all people. We select our talent based on business needs, skills and merits.
Technical Support Dispatcher | Job details
Become a VASS player!
Discover our values
We foster strong relationships, working as a team alongside our customers and partners to achieve shared goals because we know that together, we are greater.
Our human essence goes first and foremost. Staying true to ourselves is the key factor that drives our VASS culture, what defines our talent. Our mind is always active, constantly creating, exploring new possibilities, pushing boundaries and we have discovered that beyond is always the answer.
We know that we belong to a larger ecosystem and we are aware of the role we play in our environment. Our commitment and actions are defined by our motto: THINK. ACT. ACHIEVE.
Our passion for what we do is what drives us!
Australia
Benelux
Chile
Colombia
Germany
Greece
Italy
Latvia
Malaysia
Mexico
North Macedonia
Peru
Portugal
Romania
Singapore
Spain
Switzerland
UK & Ireland
United States
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