About this role
Job title: Technical Support Consultant
About the Role We are seeking a meticulous and seasoned Technical Support Consultant to join our growing European team. The primary focus is to support German customers with exceptional customer service and technical guidance, ensuring timely resolution of inquiries and successful Centric 8 software installations. Reporting to the Customer Support Manager, you will contribute to the successful delivery of our services and solutions.
What You'll Do
- Resolve customer queries and issues promptly, adhering to SLAs.
- Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.
- Manage complex customer accounts and understand their hardware and software setups.
- React quickly to major customer issues.
- Communicate effectively with senior management and other teams.
- Foster productive relationships across teams.
- Ensure system availability and functionality for customers.
- Maintain high customer satisfaction.
- Create knowledgebase articles and document issue resolutions.
- Analyse complex problems and propose solutions.
- Establish credibility with internal and external customers.
- Achieve proficiency in Centric 8 software installation and functionality.
What We're Looking For
- Demonstrated expertise in customer-facing roles, with strong IT troubleshooting skills.
- Experience with software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
- Fluency in German and English; additional languages a plus.
- Good time management skills.
- Ability to work under pressure.
- Bachelor's or Master's degree in computer engineering, IT, Fashion Design, or related field.
- Minimum 2 years' experience in similar role, preferably in technology or fashion industry.
- Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.
Nice to Have
- Familiarity with PLM/PDM solutions; cloud infrastructure experience.
Compensation & Benefits
- Competitive salary and comprehensive benefits package.
- Dynamic and collaborative work environment within an international team.
- Opportunities for professional growth and skill development in a rapidly evolving industry.
- Centric Software is an equal opportunity employer and values diversity in the workplace.