About this role
Lagos, Nigeria Job Type Full Time Workspace Hybrid About the Role We are looking for qualified Technical Support Consultant to join our team. You will provide technical support, perform trouble-shooting functions and resolve customer issues. Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions. Solves organizational information problems and requirements by analyzing requirements; designing computer programs; recommending system controls and protocols. Requirements KEY RESPONSIBILITIES Defines application problem by conferring with clients; evaluating procedures and processes. Develops solution by preparing and evaluating alternative workflow solutions. Controls solution by establishing specifications; coordinating production with programmers. Validates results by testing programs. Ensures operation by training client personnel; providing support. Provides reference by writing documentation. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes information systems and organization mission by completing related results as needed. Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying work load and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications. Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs. Places software into production by loading software into computer; entering necessary commands. Places hardware into production by establishing connections; entering necessary commands. Maximizes use of hardware and software by training users; interpreting instructions; answering questions. Maintains system capability by testing computer components. Prepares reference for users by writing operating instructions. Maintains historical records by documenting hardware and software changes and revisions. Maintains client confidence and protects operations by keeping information confidential. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. SKILLS Business Analysis Software Documentation Software Maintenance Software Development Process Software Requirements Teamwork General Consulting Skills Software Architecture Problem Solving Presenting Technical Information Process Improvement Software Testing Software Implementation Load Balancing and Scalability Vendor Relationships Software Performance Tuning Network Performance Tuning Database Performance Tuning. REQUIREMENTS/ QUALIFICATIONS 4 Years related Experience on ERP Applications, Report Designing Tools and Business Intelligence A degree in Computer Science or Engineering preferably. Familiarity with Web-based business applications Good to have, but not required: Familiarity with at least one DBMS such as: MS SQL, IBM DB2/UDB, MySQL or Oracle. Java Familiarity with at least one operating system: Microsoft, UNIX, or Linux About the Company AGL CONSULTING is a Business Management Consulting firm focused on providing integrated, turnkey technology and Management solutions to Public and Private sectors in Nigeria. We are structured into Management Consulting, Information Technology and Network/Platform Solutions. Within the period of its existence, AGL has grown more than 100% month on month since inception. This growth has been largely driven by repeated business from satisfied customers. We are Business Partner with Sage Group Plc, Optimum Automotive, SAP , ORACLE; Service Provider to Small - Medium - Enterprise sized Businesses. We are International leading suppliers of Enterprise Resource Planning (ERP) Solutions, Fleet Management Solution, Cloud Hosting Solutions (IAAS), Computer Hardware and Software, Network Infrastructure Solutions, and our services includes but not limited to; Business Process Reengineering, Business Process Outsourcing, Project Management, Training and Support Services.