Technical Support Center Specialist
About this role
Job title: Technical Support Center Specialist
Job Description The Technical Support Center Specialist is responsible for resolving technical problems in a call center/help desk environment customer of our brand products. The typical candidate is a college/university graduate or has equivalent experience. The position duties involve taking inbound phone calls each day from customers who need technical support with our products. Frontline troubleshooting will be performed on all calls followed by case resolution, dispatch or escalation as needed. Essential duties include excellent verbal communication and customer service skills, accurate notetaking and the ability to talk and type at the same time, followed by quick troubleshooting and decision making on next steps to facilitate issue resolution.
Duties, Activities, and Responsibilities:
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