Technical Support Analyst
About this role
About the Role The Technical Support Analyst provides frontline support for a cloud-based parking revenue management platform. This remote role requires strong critical thinking to tailor solutions to each client’s unique setup and operational context, and works within defined evening shifts (3PM–11PM or 4PM–midnight Belgrade time). What You'll Do
- Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
- Troubleshoot platform issues by evaluating multiple potential solutions and recommending the most appropriate course of action based on the customer's setup and needs
- Apply strong critical thinking to assess each support case individually, avoiding one-size-fits-all resolutions
- Ask targeted questions to fully understand a client's operational environment and needs before proposing a resolution
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