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Technical Support Analyst

BRINKS
onsite
Crickhowell, United Kingdom

About this role

Technical Support Analyst

Shift Pattern: 4 on / 4 off | 12-Hour Shifts

Are you technically minded, customer-focused, and looking to build your career within a fast-paced technical services environment?

We're looking for a Technical Support Analyst to join our Technical Services team. As the first point of contact for technical issues, you'll play a vital role in supporting telecommunications networks, troubleshooting faults, coordinating with engineers, and helping ensure services remain operational for our customers.

This is an excellent opportunity for someone with helpdesk or technical support experience who enjoys problem-solving and is keen to develop their networking and technical skills.

What You'll Be Doing

  • Acting as the first point of contact for technical support queries
  • Troubleshooting and tracking faults through to resolution

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