Technical Support Agent

Technical Support Agent

Virtual Blue Agency LLC Beograd online intervju Beograd: Hercegovačka 10.09.2026.

120.000,00 - 200.000,00 RSD (net) CRM intermediate Hybrid optional — Belgrade Waterfront office + work from home · Mon–Fri, second shift · Weekends off

About us

Virtual Blue Agency is a US-market startup working with insurance and annuity agents — lead generation, pay-per-show appointment setting, and the scheduling infrastructure behind it. We're a Wyoming-registered LLC, founder-led, with a small dev team and an office at Belgrade Waterfront.

GoHighLevel is our core CRM, and most of what we run sits on top of it: automations, integrations, webhooks, and AI tooling. It's a technical operation, not a call center.

Tools you'll live in

• GoHighLevel (CRM, calendars, workflows, integrations)
• Slack — dedicated client channels
• Asana — tickets and disputes
• Zoom — client onboarding
• Our internal client portal and our AI support chatbot

What you'll actually do

• Onboard new clients over Zoom — roughly 30 minutes each: set up their GHL account, connect Google Calendar and Zoom
• Run day-to-day support in client Slack channels — mostly chat, very few calls
• Troubleshoot inside GoHighLevel: accounts, calendars, integrations, sync issues
• Admin work in our internal client portal
• Own disputes and tickets end-to-end in Asana
• Maintain and improve our AI support chatbot
• Improve the support system itself — processes, templates, automations. Your ideas, not a script we hand you.

Who this is for

• You've done technical or customer support before and know what a messy ticket looks like
• You're comfortable inside a CRM and don't panic when something needs to be connected to something else
• You make calls without waiting for permission, and you own the outcome
• You can juggle a Zoom call, three Slack threads, and a ticket queue without dropping any of them
• You use AI tools (Claude, ChatGPT, Gemini) as part of how you work — not as a novelty
• Your English is solid enough to handle US clients in writing and on calls. It doesn't have to be flawless; it has to be clear.
• You're able to come into the Belgrade Waterfront office regularly

Big plus

• You can vibe-code, or you have a real technical/dev streak — scripts, APIs, webhooks, automations. A good chunk of this role can be automated by whoever holds it, and our dev team will back you up when you go that way.

What we offer

• One paid month of trial and training. No pressure, no expectations — we both find out if this works.
• Realistic monthly earnings after the trial: 120.000–200.000 RSD net, depending on client load and results. Performance bonuses on top.
• You'd work with us as an independent contractor, not on payroll — you invoice us monthly and we pay out in full. Most people here run it through a paušalno preduzetništvo or a freelancer registration. If you haven't set that up before, we'll walk you through it — it's why the net figures above are what actually lands in your account.
• Monday to Friday, second shift — afternoon into the evening, so you overlap with US business hours. Weekends are off. No on-call, no Saturday tickets. Your mornings are yours.
• Hybrid setup. Our office is at Belgrade Waterfront — you'd split your week between there and working from home. Some days it makes sense to be in the room together, most days it doesn't.
• A real path to team lead as we grow — this role becomes a department.
• Direct access to the founders. No middle layer, no approval chains.