About this role
Technical Support Agent
- Delight customers by providing timely, expert advice
- Act as the first level of support for questions, issues, and common tasks
- Prioritize cases and respond to inquiries with speed and precision
- Use written and verbal communication to resolve complex, technical issues
- Support the overall objective of Medallia
- Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.
Qualification
- Associate Degree Holder or Bachelor's Degree Holder (Please note that we cannot process high school and college undergraduates for this role)
- Minimum 1-3 years of experience in a customer-focused, support environment
- Has experience in providing support via email and phone
- REQUIRED - Work experience in troubleshooting SaaS applications
- REQUIRED - Work experience with JavaScript, HTML, and XML
- Experience with Salesforce.com Service Cloud knowledge a plus
- Excellent Communication Skills
- Experience with Medallia and Salesforce.com Service Cloud knowledge a plus
- Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
A
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