About this role
David Kennedy Recruitment is working with a leading international healthcare company to recruit a Polish-speaking Technical Support Advisor for its customer support team in Bulgaria. The role focuses on providing technical support to customers using medical devices, troubleshooting device issues, guiding users on product functionality and coordinating repair or replacement processes when required.
Position: Technical Support Advisor
Location: Bulgaria, Remote
Employment type: Full-time
Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:
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Provide technical support for customers using medical devices, including troubleshooting device issues
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Guide customers on product functionality
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Coordinate repair or replacement processes when needed
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Deliver customer support and accurate documentation
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Follow compliance and support procedures.
REQUIREMENTS
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Polish at C2 level and English at C1 level
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High School Diploma
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Customer Service skills
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Technical Support skills
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Complaint Handling skills
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Troubleshooting skills
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Call Center Experience
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Strong Communication skills
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Problem Solving skills
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Professional experience is preferred but not required.
BENEFITS
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Excellent remuneration package based on experience, skills and performance
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Be part of a dynamic and creative team with positive and friendly atmosphere
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Guidance and tools to reach career full potential
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Performance bonus
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Signing bonus
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Monthly meal allowance depending on days worked
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Health insurance through Generali
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Multisport and/or Coolfit cards
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Access to a learning platform
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Remote working model after onboarding requirements
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Relocation support for eligible EU candidates
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Monthly accommodation allowance for 3 months
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Flight, bus or train transportation support for relocation
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And many others!!!