About this role
Job title: Technical Specialist (Parts & Service Network Coordinator)
About the Role The Technical Specialist provides specialized technical expertise in the maintenance, diagnosis, repair, commissioning and reliability improvement of container handling equipment. The role supports operational efficiency, equipment availability, skills development and compliance with safety, health, and legislative requirements.
What You'll Do
- Provide advanced technical assistance for material handling equipment including Konecranes, Terberg, and Link Belt
- Diagnose and resolve complex mechanical, electrical, hydraulic, and control system faults
- Support field technicians with escalated technical issues and root cause analysis
- Recommend corrective actions and permanent solutions to recurring failures
- Act as the technical escalation point for complex and recurring equipment failures
- Develop, implement, and review preventive maintenance programmes in line with OEM guidelines
- Monitor equipment condition, analyse failure trends, and recommend improvements
- Contribute to continuous improvement initiatives to reduce downtime and lifecycle cost
- Support or lead commissioning of new equipment and attachments; perform calibration, parameter setting, and functional testing in accordance with OEM specifications
- Assist with equipment upgrades, retrofits, and modifications; ensure equipment is configured correctly for site operating conditions
- Ensure compliance with Occupational Health and Safety Act and OEM safety standards; identify hazards and participate in risk assessments and incident investigations; promote safe work practices and correct use of PPE
- Provide technical training and on-the-job coaching to technicians and equipment operators; assist in skills development and competency assessments
- Prepare technical documentation, safe work instructions, and service reports
- Provide technical advisory support to customers and operational teams; liaise with OEMs and suppliers regarding technical issues and product improvements
- Warranty claim management: review, validate, and process warranty claims in alignment with company policies and manufacturer guidelines; compliance verification: ensure all warranty documentation, parts, and labor submissions meet regulatory and contractual requirements; stakeholder coordination: liaise with customers, service teams, and suppliers to resolve warranty disputes promptly and ensure fair, transparent outcomes