Technical Specialist (Part-Time)

All Lines Technology is looking for a part-time Technical Specialist to work onsite in Cranberry Township.

Key Responsibilities

• Install, configure, test, and troubleshoot PC hardware and software for end users.

• Support Microsoft Windows 11 and Microsoft 365 applications in a corporate environment.

• Provide support for iOS devices, including iPhones, iPads, and Mac computers.

• Troubleshoot and support LAN, wireless networking, and TCP/IP-related issues.

• Administer and support Microsoft 365 and Microsoft Intune.

• Provide mobile device support and management.

• Manage and track incidents using Jira, including trend analysis and recommendations to reduce recurring issues.

• Proactively identify and resolve customer service and technology concerns.

• Recommend and implement process improvements to enhance service delivery.

• Participate in project work and contribute to global IT standardization initiatives.

• Support SAP, VPN connectivity, Multi-Factor Authentication (MFA), software deployment tools, and PC encryption technologies.

• Perform workstation setup, deployment, and network/peripheral cabling to support end-user productivity.

• Required Skills & Qualifications

• Demonstrated hardware and software troubleshooting expertise.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication abilities.

• Proven ability to build and maintain positive customer relationships.

• Advanced knowledge of PC imaging processes and software deployment tools.

• Strong customer service orientation and professional demeanor.

• Education & Experience

• High School Diploma or equivalent required.

• Minimum of three (3) years of PC/Desktop Support experience.

• Experience supporting enterprise environments preferred.