Technical Specialist - MS Teams

Technical Specialist - MS Teams

Your future role

Take on a new challenge and apply your expertise in Microsoft Teams administration and enterprise voice solutions in a cutting-edge global environment. You’ll work alongside collaborative, innovative, and solution-oriented teammates.

You'll play a critical role in ensuring the seamless operation of Microsoft Teams and related Office 365 services for 80,000 users worldwide. Day-to-day, you’ll work closely with teams across the business (such as UCC & AD L3, Incident Management, and IT Security), liaise with external partners like Microsoft, and contribute to global-scale live events and much more.

You’ll specifically take care of tasks such as managing Teams devices and licenses, optimizing call quality, and driving the migration of fixed telephony to Teams Phone System, but also research and implement new features to enhance user experiences.

We’ll look to you for:

Collaborating with UCC Architects on Microsoft Teams implementation projects

Managing the migration of fixed telephony to Teams Phone System

Configuring and managing Teams video conferencing and audio devices

Analyzing Call Quality Dashboard data to optimize user experience

Creating and managing custom apps on Teams

Managing Teams-related licenses, including monthly clean-ups

Supporting and managing global live events

Researching, testing, and deploying new Teams features

Providing technical expertise to troubleshoot and resolve issues

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Graduated B.E or B-Tech

8–10 years of experience supporting Microsoft Teams

Strong knowledge of Microsoft Teams administration and architecture at an enterprise level

Expertise in Teams Enterprise Voice, Teams Conferencing, and Live Events

Experience with Microsoft Teams rooms (MTR) and devices like Polycom, Lenovo Smart Hubs, and Yealink

Good understanding of VOIP protocols (SIP, RTP/RTCP, SRTP) and network configurations (DNS, DHCP)

Proficiency in troubleshooting Teams call quality issues, including log analysis

Familiarity with tools like Wireshark, Fiddler, and Teams monitoring/reporting tools

Experience using PowerShell to maintain Microsoft Teams

Strong oral and written communication skills

Ability to work in shifts and adhere to Alstom policies and procedures

A proactive, team-oriented mindset with excellent problem-solving skills

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

Enjoy stability, challenges, and a long-term career free from boring daily routines

Work with new security standards for rail signalling and cutting-edge technologies

Collaborate with transverse teams and helpful colleagues

Contribute to innovative projects in a global environment

Utilise our inclusive and flexible working environment

Steer your career in whatever direction you choose across functions and countries

Benefit from our investment in your development, through award-winning learning programs

Progress towards leadership roles or advanced technical expertise

Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Segment: Telecom, Telecommunications, User Experience, Technology, Research

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