Technical Specialist, BDMC Solutions

About the Role The Technical Specialist, BDMC Solutions will manage, optimize, and support Baker McKenzie’s BDMC technology stack to enable marketing, client development, and business growth initiatives. The role administers, enhances, and integrates platforms that support marketing automation, event management, client listening, digital publishing, and proposal development, serving as the strategic link between business needs and technology capabilities. What You'll Do

• Administer, enhance, and integrate BDMC platforms (EventsAir, Pigeonhole Live, Qorus Breeze, Marketo, Ceros, Adobe Creative Suite) with Baker CI, websites, and analytics.
• Configure platforms to meet business needs; manage client-feedback and survey tools.
• Create and deploy interactive content using Ceros and Adobe Creative Suite; optimize for digital channels, SEO, and accessibility.
• Collaborate with BDMC teams and vendors to implement design and functionality enhancements aligned with Firm branding and strategy.
• Ensure platforms comply with data privacy regulations, accessibility standards, and brand guidelines.
• Lead technical implementation of BDMC initiatives; liaise with Global Security (GSEC) for security reviews and mitigations.
• Coordinate with internal stakeholders and external vendors to deliver projects on time and within scope.
• Document processes, workflows, and system configurations; translate business objectives into technical requirements.
• Support integration with Baker CI, email-marketing tools, analytics platforms, and other enterprise systems.
• Troubleshoot issues across BDMC tools; escalate to vendors or Technology teams as needed.
• Evaluate and recommend new technologies to enhance BDMC capabilities.
• Maintain version control, backups, and disaster-recovery protocols.
• Partner with Information Security, GRC, and Security Engineering to monitor security posture and track remediation progress.
• Communicate identified security risks to third-party vendors and coordinate remediation efforts. What We're Looking For
• Experience administering and integrating marketing technology stacks (EventsAir, Pigeonhole Live, Qorus Breeze, Marketo, Ceros, Adobe Creative Suite).
• Ability to translate business objectives into technical design and architecture; strong problem-solving skills.
• Demonstrated collaboration with BDMC teams and vendors; solid project management and stakeholder management.
• Knowledge of data privacy regulations, accessibility standards, and brand guidelines.
• Experience coordinating security reviews with GSEC and internal security teams.
• Strong troubleshooting abilities across BDMC tools; able to escalate to vendors/tech teams as needed.
• Familiarity with Baker CI or related client intelligence integrations.
• Content optimization for digital channels and SEO.
• Experience creating/deploying interactive content with Ceros and Adobe Creative Suite. Compensation & Benefits