Technical Specialist, BDMC Solutions

About the Role The Technical Specialist, BDMC Solutions will manage, optimize, and support Baker McKenzie’s Business Development & Marketing Communications (BDMC) technology stack to enable efficient marketing, client development, and business growth. The role administers, enhances, and integrates platforms that support marketing automation, event management, client listening, digital publishing, and proposal development, acting as a strategic link between business needs and technology capabilities. What You'll Do

• Administer and support BDMC platforms, including EventsAir, Pigeonhole Live, Qorus Breeze, Marketo, Ceros, and Adobe Creative Suite; ensure configurations meet business needs and integrate with Baker CI, websites, and analytics tools.
• Manage client‑feedback platforms and survey tools.
• Create and deploy interactive content using Ceros and Adobe Creative Suite; optimize content for digital channels, SEO, and accessibility.
• Collaborate with BDMC business teams and vendors to implement design and functionality enhancements aligned with Firm branding and strategy.
• Ensure platforms comply with data‑privacy regulations, accessibility standards, and the Firm’s brand guidelines.
• Lead technical implementation of BDMC initiatives and liaise with Global Security (GSEC) for security reviews and mitigations.
• Coordinate with internal stakeholders and external vendors to deliver projects on time and within scope.
• Document processes, workflows, and system configurations; translate business objectives into technical design and architecture requirements.
• Support integration of BDMC platforms with Baker CI, email‑marketing tools, analytics platforms, and other enterprise systems.
• Troubleshoot and resolve technical issues across BDMC tools, escalating to vendors or Technology teams when required.
• Evaluate and recommend new technologies to enhance BDMC capabilities; maintain version control, backups, and disaster‑recovery protocols.
• Partner with internal Information Security, GRC, and Security Engineering teams to monitor security posture, review risk assessment findings, and track remediation progress for assigned platforms and applications.
• Coordinate with third‑party vendors to communicate identified security risks and obtain mitigations.