About this role
About the Role Join Alloy as a Technical Solutions Senior Implementation Manager and own client implementations from Sales handoff through go-live. You will apply structured project management and a consultative approach to guide financial institutions, banks, and fintechs through complex onboarding, with average engagement cycles of 4–12 months.
What You'll Do
- Own client implementations end-to-end, driving go-live across a 4–12 month engagement cycle.
- Build and maintain tailored project plans, keeping stakeholders aligned on timelines, milestones, risks, and next steps.
- Lead all client-facing touchpoints (meetings, email, Slack) with clear agendas, proactive communication, and consistent follow-through.
- Partner with Solutions Architects to translate client use cases into best-practice implementations, taking on tactical work as appropriate.
- Bring executive presence to senior client stakeholders, leading consultative discussions and pushing back on scope or requests that aren't in the client's best interest.
- Serve as the internal orchestrator across Solutions Architecture, Support, Customer Success, and Product & Engineering, sequencing workstreams and resolving conflicts before they surface.
- Conduct thorough discovery during Sales handoff to validate requirements and identify risks early.
- Proactively assess and communicate project health, escalating risks to the right internal stakeholder with a clear recommended path forward.
- Maintain working knowledge of Alloy's platform to provide clients with product guidance and data provider enablement.
- Keep project records current and accurate across Rocketlane and Salesforce.
- Continuously identify opportunities to improve the implementation process and contribute to internal and client-facing documentation.
What We're Looking For
- 3+ years in an implementation management, technical project management, or professional services role, preferably with direct ownership of enterprise customer engagements.
- Proven ability to manage multiple complex projects simultaneously without sacrificing quality or communication.
- Strong executive presence: comfortable leading rooms of senior stakeholders, pushing back with confidence, and inspiring trust through structured, consultative engagement.
- Experience working over long engagement cycles (6+ months), navigating multi-stakeholder environments and evolving scope.
- Comfort operating at the intersection of business and technology; able to follow technical discussions with Solutions Architects and clients without writing code.
- Exceptional written and verbal communication; you write crisp emails, lead tight meetings, and provide stakeholders with the context they need.
- Highly organized and proactive; you anticipate problems before they surface and drive toward resolution.
Nice to Have
- Experience in fintech, banking, or financial services software.
- Familiarity with API integrations and technical implementation concepts (testing environments, data providers, workflow configuration).
- Experience with project management platforms (Rocketlane, Jira, Salesforce).
- Prior experience collaborating closely with Solutions Architects or similar technical counterparts.