Technical Services Operations Administrator

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

We're hiring a Technical Services Operations Center Administrator (TSOC) to join our team in Longmont, Colorado. This role supports the monitoring and troubleshooting of enterprise, factory, and platform services while communicating incidents and operational status to the appropriate stakeholders. The position combines 24/7 operations center monitoring and response with system administration duties, including initial troubleshooting and resolution of technical issues, and works closely with Information Technology, the Mission Operations Center, Customer Service, and Software Development.

Responsibilities

• Monitor enterprise, factory, and platform systems and applications.
• Create and manage tickets and support incident resolution.
• Work directly with service owner teams to monitor and escalate events.
• Manage incidents and maintain alarm thresholds.
• Perform initial troubleshooting and assist with system administration activities.
• Communicate incidents, system status, and operational updates to relevant stakeholders.
• Maintain strong interpersonal skills, self-motivation, attention to detail, and a customer-focused approach.

Minimum Qualifications:

• Must be a U.S. citizen and possess an active Secret security clearance, with the ability to obtain a TS/SCI clearance with polygraph.
• Must hold an active Security+ certification or obtain one within the first six months of employment.
• Associate degree in computer science, information systems, or a related field; two years of relevant technical troubleshooting experience may substitute for the degree.
• Ability to work a weekly day or night shift that includes one weekend day. This position requires three to four 12-hour shifts per week.
• Ability to work the Back Half Night Shift: 6:00 p.m.–6:00 a.m., Wednesday, Thursday, Friday, and every other Saturday night.

Preferred Qualifications:

• Experience with networking, firewalls, routing, remote-site connectivity, and troubleshooting practices.

• Experience with Red Hat Linux, LDAP, and DNS.

• Experience with Active Directory.

• Experience with VMware and virtual servers.

• Experience with Kubernetes and AWS.

• Strong critical-thinking and troubleshooting skills, business acumen, customer-support skills, results orientation, and the ability to build positive relationships with internal and external stakeholders.

• Pay Transparency: To support pay transparency, Vantor includes salary ranges in all U.S. job postings. Starting pay for this role will fall within the listed range and will be based on factors such as experience, qualifications, skills, location, and market conditions. Candidates who meet the minimum requirements for the role should not expect to receive compensation at the top of the range. The listed range reflects the expected pay for this position, and final offers will be determined based on each candidate’s experience, expertise, and alignment with the role.

• The base pay for this position within Colorado is: $74,000.00 - $98,000.00 - $107,800.00 annually.

• For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

• Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at the Vantor Careers site.

• Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

• EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.