Technical Services Manager
About this role
Primary Function of Position
Embody Intuitive’s mission and values and support the expansion of solutions such as the da Vinci robotic surgery system. Responsible for providing technical support to customers, field engineers, and sales professionals, understanding customer needs and resolving issues. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Gather and understand local requirements related to technical operations for dV systems, digital solutions, sterile reprocessing services, and collaborate as needed with the Product Support team and other corporate teams (e.g., Engineering, Quality) to ensure proper understanding and compliance with those requirements. Essential Job Duties
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