Technical Services Analyst

Technical Services Analyst

remote type On-site locations IN, BANGALORE time type Full time

Job Description

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Impact You’ll Make in this Role

As a Technical Services Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse professionals around the world. In this role, you will make an impact by

Key Responsibilities

• Providing Level 3 (L3) enterprise-level product support to both internal and external clients.

• Resolving assigned incidents within SLA timelines, collaborating with internal teams and external stakeholders (clients/vendors) as needed.

• Documenting all resolution activities and communications related to support requests/incidents in the appropriate ticketing system.

• Performing problem isolation and root cause analysis, and partnering with the escalations team for complex troubleshooting.

• Maintaining up-to-date status of issues in the incident tracking system and ensuring timely follow-ups on escalated cases.

• Participating in new product rollouts, maintenance releases, testing, documentation, and operational improvement initiatives.

• Contributing to the Knowledge Base as part of ongoing issue resolution and knowledge-sharing efforts.

• Your Skills and Expertise

Educational Background:

• BE / BCA / MCA / BSc (Computer Science) or a related field
• 4+ Years – 8 years of experience in Product/Application Support for enterprise applications, preferably supporting US or international customers.

Communication Skills:

• Excellent verbal and written communication skills.
• Strong customer service and support orientation.

Technical Skills:

• Administrator-level knowledge of Windows operating systems and networking.
• Proficiency in Oracle and MS SQL databases, including performance tuning and backups.
• Experience with web servers such as IIS and Apache.
• Working knowledge of Postman and log monitoring tools like Splunk and Grafana.

Domain Knowledge:

• Strong problem-solving skills related to complex enterprise software installations.
• Familiarity with the Healthcare domain (e.g., HL7, Revenue Cycle Management, ICD, EMR, EHR).

Additional Skills:

• Experience with scripting languages is a plus.

• Work location: Bangalore: Hybrid

• Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

• Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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