Technical Services Analyst

Technical Services Analyst

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Technical Services Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse professionals around the world. In this role, you will make an impact by

Key Responsibilities

• 1. Providing Level 3 (L3) enterprise-level product support to both internal and external clients.
• 2. Resolving assigned incidents within SLA timelines, collaborating with internal teams and external stakeholders (clients/vendors) as needed.
• 3. Documenting all resolution activities and communications related to support requests/incidents in the appropriate ticketing system.
• 4. Performing problem isolation and root cause analysis, and partnering with the escalations team for complex troubleshooting.
• 5. Maintaining up-to-date status of issues in the incident tracking system and ensuring timely follow-ups on escalated cases.
• 6. Participating in new product rollouts, maintenance releases, tes