About this role
Job title: Technical Services Administrator
About the Role As our Technical Services Administrator, you will be the vital link between technical operations, suppliers, and our wider business. You'll monitor and maintain our telecommunications networks, troubleshoot issues before they escalate, and keep everything from stock systems to billing records running smoothly.
What You'll Do
- Investigate and resolve network issues (proactive & reactive troubleshooting)
- Liaise with 3rd party providers and contractors to keep services running
- Track equipment and manage stock using in-house systems
- Review and resolve 'bad actors' to improve network reliability
- Coordinate orders and deliveries for communication solutions
- Manage communications billing and ensure data accuracy
- Support ad-hoc projects and team initiatives
- Provide outstanding customer support to both internal and external stakeholders
What We're Looking For
- Education: Minimum 5 GCSEs (A*-C)
- Tech Skills: Confident Excel user, IT literate, basic telecoms/networking knowledge
- Experience: Previous admin experience preferred, customer service background a plus
- Attributes: Attention to detail, proactive problem solver, great communicator
Compensation & Benefits
- 21 days annual leave increasing to 22 days after one year's service
- Salary Sacrifice Pension Program with higher take-home pay and contributions
- Employee wellness program offering free confidential counselling service
- Life insurance scheme (4x annual salary)
- Full job training with career progression and development opportunities
- Be part of a close-knit, supportive team that values your contribution
- Opportunities to develop your skills in telecoms, networking, and technical admin