About this role
Job title: Technical Service Specialist - MB Düsseldorf & Bremen (m/w/d)
About the Role The Technical Service Specialist will provide application-technical support at customer plants (Mercedes Düsseldorf & Bremen) and serve as a Germany-wide backup. You will conduct trials, address technical inquiries, and collaborate with Marketing, Product Management and Sales to introduce new products and technologies.
What You'll Do
- Provide application-technical consulting and support at customer sites for Mercedes Düsseldorf & Bremen, and as a Germany-wide backup
- Handle and respond to application-technical inquiries on products and processes
- Plan, execute and evaluate application trials at customers to evaluate processes and materials, including documentation and conclusions
- Independently process, assess and close complaints; perform root-cause analysis and develop optimization measures based on experience and product-management guidelines
- Provide application-technical support during product launches in collaboration with Marketing, Product Management and Sales
- Lead or contribute to projects (OEMs) as advantageous
What We're Looking For
- Completed vocational training as a paint lab technician or equivalent (e.g., paint technician, paint shop master) with relevant experience
- Several years of experience in a customer-facing environment
- Knowledge of equipment and paint processes in automotive plants or among relevant suppliers
- Good knowledge of conventional and water-based coatings
- Strong analytical abilities with a high solution-orientation and quick responsiveness
- Excellent communication skills and a convincing, professional presence
- Fluency in German and good English
- Good IT skills related to application technologies
- Very high willingness to travel nationwide (>50%)
Nice to Have
- Leading or contributing to OEM projects is advantageous
Compensation & Benefits
- Salary and benefits not disclosed in the posting