About this role
Technical Service Specialist
A global manufacturer of HVAC systems is looking for an experienced Technical Service Specialist to support contractors, manufacturer representatives, and customers at their Rochester, NH facility. This is a full-time, direct-hire role at an ESOP company offering fantastic benefits and a collaborative environment.
Responsibilities
- Provide documentation and technical support/troubleshooting for products including plumbing, electrical, gas, and venting
- Help create technical service procedures and bulletin documentation
- Attend field job sites for product support as required, and communicate feedback to sales, service, and engineering groups
- Act as a liaison between technical support and engineering as new troubleshooting requirements become necessary
- Participate in new product development process by attending product and service review meetings
- Perform other related duties as assigned
Qualifications
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High school diploma or equivalent required, associate degree in a technical major preferred
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3+ years of experience with HVAC systems, equipment, design, applications, and service
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Strong customer service and communication skills
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Computer proficiency in MS Office Suite and CAD
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Ability to interpret mechanical, electrical, and architectural drawings as well as engineering specifications and design
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Knowledge and understanding of boiler and water heater sequencing, building management systems, and building automation systems (BACNet, Lon Works, Modbus)
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Pay: depends on experience, ranging from 70K-80K/year.
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Veterans and military spouses are encouraged to apply.
About Leddy Group:
- Leddy Group, an ESOP Company, is a regional staffing company serving northern New England since 1994. We are real people helping real people find meaningful employment through our specialties: Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.