About this role
Job title: Technical Service Field Assistant (m/f/d)
About the Role The Technical Service Field Assistant will join ZF's Marine Field Service team in Puteaux, France, providing high-quality technical support including commissioning, diagnostics, failure analysis, and repair activities. The role supports customers and service partners through technical training and ensures reliable operation of systems in the field and remotely.
What You'll Do
- Troubleshoot mechanical, electrical, and electronic component failures in ZF systems
- Perform diagnostics using specialized tools and technical equipment
- Support commissioning activities, repairs, and rehabilitation campaigns
- Plan and monitor material and resource availability for external service operations
- Manage warranty claims and support claim handling via dedicated portals
- Provide customer service support, including hotline assistance
- Organize and conduct technical training for customers and service partners
- Prepare service documentation, spare parts lists, and maintenance instructions
What We're Looking For
- At least 5 years of experience in maintenance and repair of marine transmission systems
- Solid technical knowledge in mechanical, electrical, or marine systems
- Strong teamwork skills and a collaborative, customer-oriented mindset
- Excellent communication and listening skills, with the ability to address diverse audiences
- Proven ability to work with internal teams, external partners, and customers internationally
- Flexibility, high motivation, and willingness to travel frequently
- Professional proficiency in technical French, advanced level of English
- Good knowledge of MS Office tools
Compensation & Benefits
- International working environment with exposure to global marine customers and projects
- Opportunities for professional growth and continuous technical development
- Access to specialized training programs and knowledge sharing within the ZF network
- Flexible working conditions with a high degree of autonomy in field operations
- Modern tools, equipment, and digital systems to support your daily work