Technical Service Engineer Consultant

Technical Service Engineer Consultant

Job Description

Position Overview

International is seeking a Technical Service Engineer Consultant. This is a hybrid technical role responsible for defining service methods and creating clear, user-focused technical documentation for workshop execution. This role ensures that repair, maintenance, and diagnostic solutions are both technically sound and practical in real-world environments. As vehicles become more complex and increasingly dependent on software and data, ensuring serviceability and clear documentation is critical. This role connects engineering, service operations, and documentation to deliver solutions that maximize efficiency, quality, and uptime.

Why This Role, Why Now:

Many organizations treat serviceability and documentation as downstream activities. This role is different. You will help ensure that service methods and documentation are considered early in the development process, improving product usability and reducing inefficiencies in the field. At the same time, increasing system complexity creates a growing need for clear, structured, and high-quality workshop information. This role plays a key part in bridging that gap between engineering and real-world execution.

Responsibilities

• Develop safe, ergonomic, and efficient methods for repair, diagnostics, and troubleshooting

• Evaluate product concepts from a serviceability and workshop perspective

• Define requirements to improve service efficiency, downtime, and usability

• Create clear, structured technical documentation for repair, maintenance, and diagnostics

• Translate complex engineering solutions into practical, easy-to-follow instructions

• Produce and maintain user-focused content, including text and illustrations

• Collaborate with cross-functional teams across engineering, production, and service

• Ensure documentation is aligned with product updates and lifecycle changes

• Contribute to continuous improvement of service methods and documentation standards

• Minimum Requirements

• Bachelor's degree and at least 2 years of technical service engineering, automotive service or truck service experience

• OR

• Master's degree and at least 1 year of technical service engineering, automotive service or truck service experience

• OR

• At least 5 years of technical service engineering, automotive service or truck service experience

• Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position

• Desired Skills

• Experience with service methods, diagnostics, or workshop operations

• Strong ability to simplify complex technical information

• Understanding of vehicle systems or similar complex products

• Experience in technical writing or documentation development

• Experience working in cross-functional development environments

• Familiarity with PLM or documentation tools (e.g., Teamcenter or similar)

• Strong collaboration and communication skills

• Experience with Arbortext

• Experience with Windchill

• Proficiency in Adobe Acrobat (beyond Reader)

• How You’ll Know It’s Working

• Service and repair methods are efficient, safe, and easy to execute in workshops

• Technical documentation is clear, accurate, and widely used by service teams

• Engineering teams proactively consider serviceability during development

• Workshops can perform diagnostics and repairs without unnecessary workarounds

• Feedback from the field leads to continuous improvements in methods and documentation

• Benefits and Compensation

• This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position in the benefits section.

• The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

• Company Overview

• About TRATON

• With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. Transforming Transportation Together. For a sustainable world: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

• About International

• From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.

• International Motors, LLC is d/b/a International Motors USA inIllinois, Missouri, New Jersey, Ohio, Texas, and Utah.

• EEO Statement

• We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

• Accessibility

• International, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process because of a medical condition or disability, please contact us and let us know the nature of your request and your contact information.

• E-Verify

• International, Inc. participates in E-Verify, a federal web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. E-Verify employers verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

• For more information on E-Verify, please contact DHS.