Technical Sales Executive-Water Pumps

Technical Sales Executive-Water Pumps

• Job Type Full Time
• Qualification BA/BSc/HND , Diploma
• Experience
• Location Mombasa
• Job Field Engineering / Technical , Sales and Business Development

Job Summary

• We are seeking a technically knowledgeable, customer-focused, and results-driven Technical Sales Executive specializing in water pumps to join our team in Nyali, Mombasa.
• The ideal candidate should combine strong sales skills with a good understanding of water pumping systems, pump selection, installation requirements, and troubleshooting.

Key Responsibilities

• Technical Sales and Customer Service

• Identify customer needs and recommend suitable water pumps and related equipment.

• Promote and sell water pumps, accessories, and associated products.

• Explain technical specifications, product features, performance, and benefits to customers.

• Prepare quotations, proposals, and technical recommendations based on customer requirements.

• Follow up on enquiries, quotations, and potential sales to achieve conversion targets.

• Build and maintain strong relationships with customers and business partners.

• Water Pump Product Knowledge

• Develop a thorough understanding of the company's water pump products and applications.

• Understand different pump categories, including submersible pumps, surface pumps, booster pumps, centrifugal pumps, and other available models.

• Explain pump performance characteristics, including flow rate, head, pressure, power requirements, and efficiency.

• Advise customers on appropriate pump applications for boreholes, domestic water supply, irrigation, drainage, and commercial water systems.

• Explain the features and benefits of pump accessories, control systems, and related equipment.

• Keep up to date with new products, technologies, and developments in the water pumping industry.

• Technical Assessment and Solution Design

• Assist in assessing water source, required flow rate, pumping head, pipework, and power supply.

• Recommend suitable pump models and configurations based on the customer's application.

• Coordinate with the technical team when specialized assessments or site visits are required.

• Ensure that recommendations are technically appropriate and aligned with customer requirements.

• Business Development and Market Expansion

• Identify and develop new business opportunities in residential, commercial, agricultural, and industrial markets.

• Build relationships with plumbers, contractors, developers, farmers, borehole drilling companies, and other potential customers.

• Conduct customer visits and product presentations when required.

• Identify opportunities for repeat business and complementary product sales.

• Monitor market trends, competitor activities, and customer requirements.

• Support the development and implementation of sales strategies to increase market share.

• Sales Administration and Reporting

• Prepare accurate quotations, sales orders, and technical documentation.

• Maintain updated customer records and sales activity reports.

• Track sales performance, customer enquiries, and outstanding quotations.

• Monitor product availability and coordinate with the inventory team.

• Prepare regular sales reports and provide updates on business opportunities.

• Ensure all sales transactions are properly documented.

• After-Sales Support

• Provide customers with basic technical guidance on pump operation and maintenance.

• Coordinate with the technical team to address installation and troubleshooting enquiries.

• Assist in resolving customer complaints and product-related issues.

• Follow up with customers after purchase to ensure satisfaction.

• Support warranty claims and technical service requests in accordance with company procedures.

• Required Qualifications and Experience

• Diploma or degree in Mechanical Engineering, Electrical Engineering, Water Engineering, Sales and Marketing, or a related field.

• Previous experience in technical sales, water pumps, plumbing, irrigation, or water systems is an advantage.

• Practical understanding of water pump applications and operating principles.

• Experience preparing technical quotations and recommending equipment is preferred.

• Proficiency in Microsoft Office and basic sales reporting systems.

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