Technical Quality Manager-Services

Technical Quality Manager-Services

Team Links:Information Technology Location Links:Seoul Published Date:Today

Work Pattern:Hybrid Contract Type:Full-time Reference:REF2084F

The Role

Job Description

What you'll bring

Bring your deep expertise in premium engagement consulting, SAP solution advisory, and the ability to lead complex, high-impact service deliveries and teams that resolve critical customer situations and drive outstanding transformation outcomes. If you can design repeatable delivery frameworks, govern operational and financial risk at scale, mentor consulting professionals, and serve as the go-to authority on white glove service delivery, you are ready to lead at this level.

What you'll build

You will lead complex premium engagement consulting deliveries, govern customer requirements analysis and service proposal development, oversee risk identification and mitigation across functional, technological, and operational domains, lead de-escalation of critical situations, take senior financial and operational responsibility for service deliveries, drive content development and knowledge sharing initiatives, and govern delivery process optimisation and automation across the Premium Engagement portfolio. The role translates the experience from SAP's most complex and critical customer situations into outcome-driven white glove service deliveries. It supports customer initiatives and critical situations with strategic solution advisory and technical expertise, leveraging a repeatable delivery framework and end-to-end solution portfolio to ensure consistent delivery quality globally for Premium Engagement customers.

Where you belong

At SAP, you will be part of an inclusive, global community of premium engagement consulting professionals dedicated to delivering exceptional outcomes for SAP's most complex and critical customer situations. Together, we foster a culture where deep technical expertise, strategic advisory, and delivery excellence combine to de-escalate critical situations, drive transformation, and ensure consistent white glove service quality for Premium Engagement customers worldwide.

Qualifications

• Proven experience in client relationship management or account management roles

• Strong communication and interpersonal skills with the ability to engage effectively with diverse stakeholders

• Demonstrated expertise in service delivery coordination and project management

• Proficiency in organizing and prioritizing multiple tasks and deadlines simultaneously

• Experience with customer relationship management (CRM) systems and service management tools

• Knowledge of service level agreements (SLAs) and performance metrics

• Problem-solving abilities with a focus on finding client-centric solutions

• Excellent organizational and time management skills

• Ability to work collaboratively in cross-functional team environments

• Experience analyzing client satisfaction data and implementing improvement initiatives

• Preferred: Multilingual capabilities, particularly Korean and English fluency

• Preferred: Background in service-based industries such as consulting, technology services, or professional services

• Preferred: Experience mentoring or leading junior team members

• Additional Information

• Employment Type: Full time permanent

• External Hired Case: Probation Period: 3 months from the date of hire (extendable if necessary)

• The detailed working conditions will be subject to the employment agreement

• 국가유공자 및 장애인 등 취업보호대상자는 관계법령에 따라 우대합니다

• About SAP

• With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

• As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

• We win with inclusion

• SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please consider sending a request to the Recruiting Operations Team.

• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

• Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

• Successful candidates might be required to undergo a background verification with an external vendor.

• AI Usage in the Recruitment Process

• For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

• Please note that any violation of these guidelines may result in disqualification from the hiring process.

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