Technical Publications Specialist

About the Role We are seeking a skilled and detail-oriented Technical Publications Specialist to own the development and ongoing maintenance of documentation across all Jaia Robotics product lines. This is an in-person role based at our Bristol, RI office. Working closely with engineering, product, and field teams, this individual will be responsible for producing accurate, user-friendly documentation that enables customers to confidently set up, operate, and troubleshoot our systems. Deliverables include illustrated written manuals and instructional videos for the full JaiaBot product ecosystem, covering hardware and software. This role has an urgent near-term deliverable: a complete first version of all product documentation must be ready by August 2026 in support of new defense client onboarding. Beyond that milestone, the Technical Publications Specialist will maintain and iterate documentation as products evolve, ensuring materials remain accurate and aligned with latest product versions across Defense, Environmental, and Research markets. What You'll Do

• Develop and own the full suite of Jaia Robotics product documentation, including illustrated user manuals, setup guides, operational references, and troubleshooting resources for all current and future product lines.
• Produce instructional video content covering product setup, correct usage, and step-by-step troubleshooting procedures, in coordination with internal subject matter experts.
• Demonstrate knowledge of JaiaBot vehicles.
• Drive the delivery of a complete first version of all product documentation by August 2026, in time to support onboarding of new defense clients.
• Collaborate in person with engineering, product, and field teams in Bristol, RI to deeply understand system architecture, software interfaces, and operational workflows, translating complex technical content into clear, user-facing language.
• Establish and maintain a documentation version control process to ensure all materials stay synchronized with iterative product updates across hardware and software.
• Work with field and customer success teams to incorporate real-world usage feedback into documentation improvements, ensuring materials address the most common user challenges and edge cases.
• Tailor documentation to meet the specific needs of Jaia’s diverse user segments, including defense operators, environmental researchers, and academic users, adjusting depth, tone, and format accordingly.
• Define and enforce documentation standards, templates, and style guides to ensure consistency and professionalism across all published materials.
• Support compliance and regulatory documentation requirements for defense clients, coordinating with program management and legal teams as needed to ensure materials meet contractual and security standards. What We're Looking For
• Deep experience writing technical manuals for complex hardware and software products, and the ability to translate engineering specifications into clear prose and structured, step-by-step visual guides.
• Strong cross-functional collaboration skills and in-person work availability in Bristol, RI.
• Experience producing illustrated manuals and instructional videos; familiarity with JaiaBot vehicles is a plus.
• Attention to detail, governance, and version control.
• Ability to tailor content for defense, environmental, and academic audiences.
• Understanding of regulatory and security considerations for defense programs. Nice to Have
• Defense industry experience or prior work with regulated environments.
• Video production/editing and basic graphic design skills.
• Familiarity with robotics or fielded hardware systems.