Technical Production Manager

The Technical Production Manager role is responsible to support multiple clients by managing/maintaining the customer-facing technologies used in the field and establishing/supporting equipment maintenance procedures for flashing, software uploads, attaching retail mobile device securities, IMEI/Serial # scans and returned merchandise inspecting/testing.

Key Responsibilities

• Essential Functions:

FLASHING & RETURNED MERCHANDISE:

• Partner with Production Manager, Production Support Manager, Client Services Manager, Flashing Supervisor, Shipping & Receiving Manager, and Inventory Manager to maintain the technology required to inspect/test returned merchandise and flash various electronic mediums

• As directed, work together with flashing and returned merchandise departments to execute standardized flashing and returned merchandise processes

• Develop and deliver training materials to equip team members to effective use equipment and technologies

• Examine work for exactness, neatness, and conformance to policies and procedures.

• Monitor the productivity, accuracy and capacity of equipment

• Suggest modifications to established procedures and improve quality to reduce cost.

• Report discrepancies and quarantine as necessary.

• Perform the quality audit function when necessary.

• Maintain a safe, clean and orderly work area.

• Generate and maintain departmental reports as directed.

• Perform other duties as assigned.

• Manage the flow and throughput of material in and out of flashing cells

• Secondary Functions:

• Project Reporting

• Continual process improvement

• Continual automation technology optimization

• Responsible for measuring and reporting departmental KPI’s

Job Qualifications

Education/Certifications:

• Bachelor’s degree or equivalent combination of training and experience Experience:

• Minimum 1-4 years working in the mobile retail industry

• Minimum 1-4 years working with mobile devices and wearables

• Minimum 1-4 years working in a fast pace production environment

• Minimum 1-4 years management experience Skills and Qualifications:

• Vendor management skills

• Analytical and problem-solving skills

• Quality assurance management skills

• Ability to troubleshoot mobile devices, wearables, thermal printers, sensors, LCD and touch screens, barcode scanners

• Ability to troubleshoot cradle point router connectivity issues

• Inventory management skills

• Communication and listening skills

• Ability to manage multiple projects in a fast-paced environment

• Ability to lead a team of up to 80 flashing technicians Preferred Skills and Qualifications:

• Meeting and exceeding defined SLAs; Stakeholder satisfaction; Accurate and up-to-date inventory database; Effective communication with stakeholders; Ability to bring change and create efficiencies to current processes Physical Requirements: N/A

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities