Technical Product Support (TPS) Engineer

About the Role Step into a role at ASM where you partner with customers and engineering teams to move cutting-edge products from development to high-volume manufacturing. As a system-level expert on new products, you’ll influence design, drive testing, and support early customer adoption in global fabs. This highly hands-on, customer-facing role involves travel (25–75%). What You'll Do

• Collaborate closely with Hardware, Electrical, Controls, Process, and Software Engineering teams to become the system-level expert on newly developed products.
• Influence product design by representing the voice of the customer, including design-for-service, design-for-manufacturability, and preventive maintenance considerations.
• Own the first build and test of new products in the development lab, providing real-time feedback, identifying issues, and recommending solutions.
• Develop and document best-known methods for service, preventive maintenance, and corrective maintenance.
• Lead First-in-Fab (Alpha and Beta) customer deployments, including fab readiness, installation, startup, and production qualification.
• Drive resolution of customer issues during Alpha and Beta phases, acting as the primary technical owner for new product performance in the field.
• Produce detailed reporting on field issues to support continuous product improvement.
• Define critical spare parts lists and ensure initial stocking levels are ready for new product launches. What We're Looking For
• Bachelor's or Master's degree in Mechanical Engineering, Electrical Engineering, or Chemical Engineering.
• Hands-on experience (academic or professional) with hardware systems.
• Strong technical troubleshooting and problem-solving skills.
• High curiosity, motivation, and enthusiasm for learning new technologies.
• A passion for working with new products, testing them, and becoming a true system-level expert.
• Coursework or interest in Arduino or open-source electronic prototyping platforms is a plus.
• Willingness and ability to travel 25–75% domestically and internationally. Nice to Have
• Coursework or interest in Arduino or open-source electronic prototyping platforms is a plus. Compensation & Benefits
• Travel: 25–75% domestic and international.
• ASM is an equal opportunity employer and values diversity, inclusion and sustainability.