Technical Product Owner

Technical Product Owner

locations USA Atlanta One Ravinia Drive, Suite 610

time type Full time

posted on Posted Today

time left to apply End Date: October 8, 2026 (1 day left to apply)

job requisition id R1770063

Job Title: Technical Product Owner

Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Title: Technical Product Owner

Location: Preferred Atlanta, GA or Frisco, TX (Onsite - 2-3 days a week)

Position Summary

Concentrix is looking for a Product Owner, Digital Experience to help shape and deliver customer-focused digital solutions across mobile, web, marketing campaign, and API-enabled experiences. In this role, you will partner with business stakeholders, technical teams, and Agile delivery teams to translate complex needs into clear, actionable delivery objects that create measurable value.

This is a great opportunity for someone who is a strong communicator, comfortable working through ambiguity, and energized by product thinking, story refinement, technical documentation, triaging, and collaboration across business and engineering teams.

Responsibilities

• Act as the Product Owner on digital experience projects, representing business priorities and customer needs throughout delivery.
• Capture, clarify, and document business and technical requirements, aligning workstreams, dependencies, and deliverables as appropriate.
• Translate requirements into Agile delivery objects, including Epics, Features, Capabilities, and Stories.
• Leverage ATDD and BDD practices to help define clear acceptance criteria and support high-quality delivery.
• Participate actively in refinement meetings as the business representative, collaborating with scrum teams to ensure work items meet the Definition of Ready.
• Review and accept delivery objects that meet the Definition of Done.
• Partner with delivery teams on lower-level design discussions, API requirements, integration needs, and technical documentation.
• Apply a product mindset across adoption, measurement, performance, operations, integrations, value creation, and roadmap alignment.
• Support triaging activities by helping assess issues, clarify expected behavior, review logs, and coordinate next steps with the appropriate teams.
• Use tools such as Splunk to review logs and support issue investigation where applicable.
• Provide relevant, timely, and concise status updates on progress, risks, blockers, and delivery outcomes.
• Participate in and contribute to Agile ceremonies, including refinement, planning, reviews, retrospectives, and daily collaboration as needed.
• Build strong relationships with business, client-facing, technical, UX, and delivery stakeholders to support alignment and successful execution.

Qualifications

• Degree in user design, business, associated technical fields, or Agile SAFe Product Manager/Product Owner certification.

• Demonstrated understanding of Product Management processes, strategies, methods, and Product Owner responsibilities within Agile SAFe environments.

• Experience working in a user experience and product-driven environment.

• Strong knowledge of mobile, web, and marketing campaign technologies.

• Must have experience with REST API design and API-driven delivery.

• Ability to understand lower-level design concepts and collaborate effectively with technical teams.

• Experience with story refinement, backlog management, acceptance criteria, and Agile delivery practices.

• Experience creating or contributing to clear technical and product documentation.

• Experience with triaging issues and supporting investigation across business and technical teams.

• Splunk log review experience strongly preferred.

• Outstanding client-facing communication skills, with the ability to translate ambiguity into clear direction.

• Telecom domain experience is a strong plus.

• Comfortable operating in a fast-paced environment where priorities may evolve and collaboration is key.

• The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

• The deadline to apply for this position is: 10/08/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

• As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

• LI-Atlanta

• LI-Frisco

• LI-Hybrid

• Concentrix

Location

USA Atlanta One Ravinia Drive, Suite 610

Language Requirements:

Time Type: Full time

Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national ori