Technical Product Manager

Technical Product Manager

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Platform Strategy & Vision

• Define and lead platform product strategy aligned with enterprise priorities, business objectives, and technology direction.
• Establish and communicate platform vision, roadmap, sequencing, and long-term platform evolution.
• Conduct discovery activities to identify customer needs, stakeholder priorities, operational challenges, platform opportunities, and desired business outcomes.
• Define and oversee platform OKRs, KPIs, adoption metrics, and success measures.
• Ensure platform investment priorities support scalable, reusable, secure, and high-quality enterprise capabilities in partnership with Architecture and Engineering.
• Evaluate platform performance and continuously improve business value, operational effectiveness, and technical outcomes.
• Balance platform strategy with enterprise demand, technical feasibility, capacity, and long-term sustainability.

Platform Governance, Prioritization & Delivery

• Oversee intake and evaluation of platform requests from product teams, business stakeholders, and technology partners.

• Establish prioritization frameworks, demand governance processes, and investment guardrails to manage competing platform needs.

• Own and prioritize the platform backlog and define desired outcomes and success measures; partner with Business Analysts/Product Owners to translate priorities into user stories and acceptance criteria

• Lead complex prioritization and trade-off decisions across competing initiatives, dependencies, risks, and resource constraints.

• Ensure backlog alignment with platform roadmaps, strategic initiatives, operational requirements, and enterprise objectives.

• Partner with Tech Development Managers and Engineering Leads to understand effort, capacity, delivery feasibility, and sequencing across enhancements, maintenance, technical debt, support, defect remediation, and new capabilities.

• Participate in sprint planning, backlog refinement, release planning, readiness reviews, retrospectives, and other Agile ceremonies.

• Ensure platform requirements, priorities, governance decisions, and service impacts are clearly communicated across stakeholders.

Technical Leadership & Platform Operations

• Partner with Engineering, Architecture, Security, Operations, Compliance, and Product leadership to ensure platform scalability, reliability, performance, and technical integrity.

• Maintain a holistic understanding of platform capabilities, integrations, workflows, configurations, shared services, and business processes.

• Prioritize and sponsor platform health initiatives, including resiliency, observability, reliability, lifecycle management, maintenance, and technical debt reduction, in partnership with Engineering and Architecture.

• Track and report platform outcome and service-health metrics, including adoption, availability, reliability, performance, incidents, efficiency, service quality, and value realization, partnering with Tech Development on engineering delivery metrics.

• Monitor platform risks, dependencies, delivery issues, and operational concerns and work with accountable partners to drive appropriate mitigation, prioritization, or escalation.

• Identify and communicate cross-functional platform dependencies and partner with Project Management and delivery leaders to coordinate resolution across systems, data, integrations, vendors, releases, and service operations.

• Assess impacts of system changes, operational requirements, and business process modifications to support sustainable platform growth.

Stakeholder Engagement & Communication

• Align stakeholders across business, product, engineering, architecture, operations, and technology teams.

• Serve as the primary point of contact for platform strategy, roadmap, priorities, product decisions, adoption, and value outcomes, partnering with delivery leaders on risks, dependencies, and execution status.

• Communicate platform strategy, roadmap progress, adoption metrics, service health, and value realization outcomes.

• Advocate for platform adoption and best practices throughout the organization.

• Facilitate collaborations that balance stakeholder needs, platform standards, customer experience, and technical constraints.

Process Improvement

• Establish and continuously improve product management frameworks, standards, and processes supporting platform delivery.
• Drive improvements in demand intake, prioritization, governance, backlog management, and performance reporting, partnering with Tech Development on capacity planning.
• Identify opportunities to improve platform scalability, efficiency, automation, data quality, and operational excellence.
• Support enterprise product operating model maturity and platform transformation initiatives.
• Provides product leadership, coaching, and guidance to Product Owners, Business Analysts, and other product professionals supporting the platform.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Travel as required.

QUALIFICATIONS

• Education & Licensing

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field from an accredited college or university preferred.

Experience

• Eight (8) years of experience in technical product management, platform product management, product strategy, requirements intake, technology delivery, or shared services/platform role.

• Experience with agile development and engineering, architecture, operations, production support, or platform reliability is strongly preferred.

• Skills & Knowledge

• Strong knowledge of platform product strategy, technical product management, and product lifecycle management.

• Expertise in Agile methodologies, backlog management, user story development, and requirements management.

• Strong understanding of enterprise platforms, system integrations, architecture concepts, and technology delivery.

• Knowledge of platform reliability, operational support, observability, security, maintenance, and lifecycle management.

• Advanced backlog prioritization, governance, and demand management capabilities.

• Strong stakeholder management, negotiation, influence, and facilitation skills.

• Ability to balance customer needs, business outcomes, operational requirements, and technical constraints.

• Strong analytical and decision-making skills with the ability to evaluate data, risks, tradeoffs, and platform performance.

• Ability to lead cross-functional teams and align stakeholders across multiple business and technology domains.

• Excellent verbal, written, presentation, and executive communication skills.

• Knowledge of product operating models, platform-centric delivery, and outcome-based management approaches.

• WORK ENVIRONMENT

• When applicable and appropriate, consideration will be given to reasonable accommodations.

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

• Physical: Computer keyboarding, travel as required

• Auditory/Visual: Hearing, vision and talking

• Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

• If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique com