About this role
About the Role The Technical Operations Manager is responsible for end-to-end delivery, stability, and governance of IT operations within a banking environment. The role ensures smooth execution of infrastructure and application services while adhering to IT Service Continuity Management, Risk & Compliance and regulatory requirements. The role serves as the single point of accountability for operational performance, vendor governance, financial control, and cross-functional coordination across infrastructure, network, security, and tools. What You'll Do
- Service Delivery & Operations: Ensure stable, secure IT operations aligned with customer SLAs; Manage incident, problem, change and request processes; Drive proactive monitoring and service improvement.
- Risk, Compliance & ITSCM: Govern ITSCM, DR planning and testing; Ensure adherence to regulatory, audit, and security requirements.
- Resource Onboarding & Compliance: Manage onboarding/offboarding as per guidelines; Ensure access provisioning, mandatory training, and audit documentation.
- Coordination & Stakeholder Management: Act as central contact across infrastructure, network, security, and tools teams; Manage vendors and ensure service delivery and contract compliance.
- Financial Governance: Handle billing validation, invoicing and PO tracking; Ensure accuracy and compliance in financial governance.