Technical Operations Engineer

Overview

At NetApp, our High Achievement Principles shape how we work: we innovate to elevate, drive results, and excel as a team. We have a history of helping customers turn challenges into business opportunities. That’s because we bring new thinking to age-old problems, like how to use data most effectively in the most efficient possible way. As an Engineer with NetApp, you’ll have the opportunity to work with modern cloud and container orchestration technologies in a production setting. You’ll play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity.

Success profile

Ready to be an engineer at NetApp? Explore the traits that can help you thrive.

• Analytical
• Adaptable
• Communicator
• Detail-oriented
• Quick-thinking
• Problem solver

Responsibilities

• Morrisville, North Carolina, United States

• Job category: Engineering

• Job ID: 136566-en_US

• Own Every Moment at NetApp

• At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

• Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

NetApp’s Instaclustr offering provides open source as-a-service, delivering reliability at scale. As a Technical Operations Engineer, you will be part of our TechOps team maintaining and supporting our large fleet of cloud-hosted Apache Cassandra, Kafka, OpenSearch & other open-source technology clusters. Every day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, operation, and incident response. You will be working alongside other teams including Product Management, Development Teams, and Customer Success to help drive and shape the way we support our customers.

Essential Functions

• Provide expert operational support to our nodes running in the cloud (AWS/Azure/GCP) leveraging a background in Linux administration, Docker, and languages including Java, Python and Bash.
• Respond to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer engineering teams on Apache Cassandra, Kafka, OpenSearch, and other supported technologies while maintaining a high standard of customer communication.
• Investigate issues and apply standard change and maintenance procedures to optimize the performance and stability of production systems.
• Undertake complex cluster operations such as migrations, upgrades, and maintenance on our fleet.
• Develop and continually improve our suite of internal automation tools, applications, documentation, processes, and procedures.
• Be a proactive, reliable, and supportive member of the TechOps team and participate in a 24/7 rotating shift roster.

Job Requirements

• Strong knowledge and experience with Linux and be comfortable working from the command line. This is essential, there are no GUIs here.
• Good fundamental computer science / software engineering skills and knowledge, particularly operating system internals, resource management, and networking.
• Previous experience working with databases and/or open-source techs (managing standard tasks, handling production issues, performance tuning) in a support role.
• Programming skills in Python, Bash scripting, SQL, and source code control using Git.
• Exceptional ability to communicate clearly and professionally in written and verbal English is essential.
• Demonstrated ability to multitask.
• Passion for all things IT, and especially open source.
• Any customer service experience is favorable.

Education

• Typically requires a Bachelor of Science or MasterDegree in Engineering or Computer Science

• Typically requires 3-5 years of relevant experience.

Compensation

The target salary range for this position is 100,300 - 149,600 USD. The salary offered will be determined by the candidate's location, qualifications, experience and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

At NetApp, we celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

Our values

Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

Benefits

• Volunteer time off

• 40 hours of paid volunteer time each year.

• Well-being

• Employee Assistance Program, fitness, and mental health resources to help employees be their best.

• Time away

• Paid time off for vacation and to recharge.

• Recruitment scam warning

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• NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

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