About this role
Technical & Operations Director / Chief Operations Officer (Technology)
Job Type: Full Time
Job Location: Lagos
Salary: Very Attractive
Role Overview The Technical & Operations Director / COO (Technology) will oversee all technical, service delivery, and operational functions, ensuring high service quality, operational efficiency, and SLA compliance.
Key Responsibilities
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Lead technical, operations, and service delivery teams
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Oversee managed print services operations and installations
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Ensure SLA compliance and customer satisfaction
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Develop operational processes, KPIs, and quality standards
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Manage service risks, escalations, and business continuity
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Coordinate OEM(EPSON) technical standards and certifications
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Drive operational efficiency and cost optimization
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Key Requirements
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10+ years’ experience in technical or operations leadership roles
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Strong background in printer hardware, MPS, or IT service delivery
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Experience managing large technical or field service teams
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Strong understanding of SLAs, KPIs, and service contracts
Qualifications
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Bachelor’s degree in engineering, Computer Science, or related discipline
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Technical or operational certifications are an added advantage.
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Personal Attributes
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Strong leadership and decision-making ability
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Process-driven with attention to detail.
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Customer-focused and quality-oriented
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Ability to manage pressure and complex operations
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High integrity and accountability
For more opportunities, visit our job openings page:
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🔗 https://www.linkedin.com/company/80674864/admin/dashboard/
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