About this role
Technical Onboarding Advisor
Say hello to opportunities.
If you’re looking to be part of what’s next in communication, you’re in the right place.
At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.
With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.
This is where you and your skills come in. We’re currently looking for:
A Technical Onboarding Advisor is responsible for assisting newly signed up customers in configuring basic account and phone systems set-up. A Technical Onboarding Advisor demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center. He/she adheres to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
Job Responsibilities:
Receives transferred calls of newly signed up customers from Sales.
Sets expectations that the transaction is not a User Training but a basic account set up only.
Walks the customer through the Express Set Up, an