Technical Leader- Day Shift

Dreyer's Grand Ice Cream, Inc.

Posting Details

Posted: October 20, 2026

Full-Time

On-site

Locations

Showing 1 location

IN - Fort Wayne

3426 N Wells St

Fort Wayne, IN 46808, USA

IN - Fort Wayne

3426 N Wells St

Fort Wayne, IN 46808, USA

+0 more locations less locations

Job Details

Description

• ROLE AND ACTIVITY
• Collaborate with Supervisor/Manager to identify all necessary technical competencies and ensure these competencies are added to the competency matrix.
• Align with shift Supervisor/Manager to identify Subject Matter Experts in each competency.
• Coordinate the initial training for the new members of the Business Unit.
• Teach basic knowledge of Document Control and Training Management to the new employee.
• Establish and manage effective training schedules for new employees
• Train & certify Subject Matter Experts as Technical Trainers within Business Unit in MOS Chorus Module and Adult Learning Theory.
• Support the new employee’s 30-60-90 day reviews with the Team Leaders and Supervisors
• Maintain thorough training records for entire shift within Competency matrix, Training Logs, and DLS.
• Own and maintain Standards and Standard Operating Procedures used in training of Technical Operations Team members.
• Maintain responsibility of annual compliance training for Safety, Environmental and Quality Systems and Human Resources requirements.
• Demonstrate personal leadership qualities/ behaviors that are aligned with company Froneri Mindset
• Champion Safety. Ensure that all team members have received proper certification and reports noncompliance to department leader and/or manager.
• Review work orders to identify and fix issues (e.g. consumptions, declarations).
• Use past workorder issues to teach / train operators to eliminate repeat.
• Close work orders timely and with accuracy.

PREFERRED QUALIFICATIONS

• Education: GED or High School Diploma
• Proficient in Excel, Word, Power Point, etc. Intermediate ability to create and manage spreadsheets.
• Understanding of Pay For

Skills

• Systems.
• Able to analyse data and reporting.
• Strong communication skills. Will need to be able to work alongside Supervisors and Production Admins to ensure our systems are in order.

SELL MORE

• Meet daily production targets by operating efficiently
• Follow production plans and instructions to support overall business goals
• Help reduce downtime by reporting issues quickly and keeping the line running smoothly
• Use materials responsibly to support cost, waste, and output goals

BUY BETTER AND TAKE COST OUT

• Maintain an organized and efficient workstation to support smooth operations
• Use raw materials, packaging, and supplies correctly to avoid waste
• Identify opportunities to improve processes, reduce waste, and increase efficiency
• Follow standard operating procedures (SOPs) to ensure consistent, efficient results

END TO END QUALITY

• Follow all Good Manufacturing Practices (GMPs) quality checks, testing, and documentation requirements
• Stop and escalate if product quality is not correct
• Ensure products meet safety, quality, and environmental standards at every stage
• Follow food safety and hygiene rules, including proper sanitation and allergen controls
• Participate in audits, inspections, and quality improvement efforts

THRIVING PEOPLE

• Follow all safety rules and help maintain a safe work environment for yourself and your team
• Support team members, communicate clearly, and work together to hit daily goals
• Participate in required training and development to build skills and grow in the role
• Take responsibility for attendance, punctuality, and teamwork expectations
• Report hazards, near misses, or unsafe behaviors to help strengthen the safety culture

DO GOOD BUSINESS

• Follow all company policies, including safety, quality, and GMP requirements
• Comply with regulatory, environmental, and food safety standards each shift
• Operate equipment responsibly to avoid damage or unnecessary maintenance
• Support sustainability efforts by minimizing waste, recycling where required, and using resources efficiently
• Participate responsibly in company programs and initiatives

BEHAVIORS AND CORE VALUES: Must consistently showcase the desired behaviors that represent our Core Values.

WE TAKE OWNERSHIP

• Stay committed to responsibilities from start to finish
• Make sound decisions and get into the right level of detail
• Apply resources to initiatives that add growth, improve efficiencies, or reduce waste

WE DO WHAT IS RIGHT

• Choose transparency over convenience, even if it means difficult conversations
• Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment
• Speak up when you see something that does not align to our values and policies

WE SEEK TO IMPROVE

• Strive to continuously improve and innovate to exceed expectations
• Value feedback from others and encourage open dialogue to understand how we can improve
• Learn from both successes and failures

WE ARE BETTER TOGETHER

• Ensure decisions are based on what’s best for the whole business
• Practice inclusion by seeking diverse perspectives
• Treat everyone with fairness and respect

WORK ENVIRONENEMT

In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced.

The position involves frequent exposure to nuts and other potential allergens.

• Cold Temperatures: Parts of the facility, such as storage and production areas, may be kept at low temperatures. Requires use of cold-protective PPE. May involve standing, lifting, and walking in refrigerated zones for extended periods.
• Fast-Paced: Workers often operate under strict timelines to meet production quotas. High-speed manufacturing floor with frequent movement, line assignment changes, and tight production timelines.
• Standing for Long Hours: Many roles require prolonged standing and repetitive tasks. Repetitive hand and arm movements required. Must be able to stand for hours with frequent bending, reaching, and lifting.
• Food Safety Regulations: Employees must follow hygiene and safety guidelines, including wearing protective gear (gloves, hairnets, etc.).
• Team-Oriented: Workers collaborate to ensure smooth production and packaging.

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is $29.35 per hour.

Dreyer’s Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.

Qualifications

Skills

• Behaviors

:

• Motivations

:

Education

Experience

• Licenses & Certifications

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.

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