Technical Engineer - Microsoft 365

Position Summary

The Senior Collaboration & Messaging Engineer is responsible for the design, administration, support, and continuous improvement of Johnson Controls' Microsoft 365 collaboration and messaging platforms across the APAC region. The role serves as a technical leader for Microsoft Teams, Exchange Online, Microsoft 365 governance, security compliance, and emerging AI-powered workplace technologies.

This position partners with global engineering, operations, security, and business stakeholders to deliver a modern, secure, and productive digital workplace experience for employees worldwide. The engineer acts as the primary collaboration technical resource for APAC while supporting global initiatives and platform transformations.

Key Responsibilities

• Microsoft 365 Collaboration

• Administer and support Microsoft Teams, Teams Phone, Teams Rooms, and related collaboration services.

• Support collaboration platform migrations, consolidations, and modernization initiatives.

• Partner with operations teams to resolve escalated collaboration issues.

• Maintain service health, operational excellence, and user satisfaction.

• Messaging & Exchange Online

• Administer Exchange Online mail flow, transport rules, shared mailboxes, distribution groups, and messaging policies.

• Support email security initiatives including SPF, DKIM, and DMARC.

• Drive mailbox lifecycle management, retention, and archiving strategies.

• Assist with mergers, acquisitions, and divestitures involving messaging services.

• Security & Governance

• Implement and maintain Microsoft Purview compliance and retention controls.

• Support data classification, information protection, and governance initiatives.

• Partner with Cyber Security teams on messaging and collaboration security controls.

• Ensure compliance with enterprise standards and regulatory requirements.

• AI & Digital Workplace Enablement

• Support Microsoft 365 Copilot adoption and readiness activities.

• Assist in AI governance and platform enablement initiatives.

• Identify automation opportunities using Power Automate and Microsoft 365 services.

• Develop end-user guidance, training, and adoption materials.

• Platform Engineering & Continuous Improvement

• Participate in roadmap planning and Microsoft service change management.

• Evaluate new Microsoft capabilities and recommend adoption strategies.

• Develop automation scripts and operational efficiencies.

• Contribute to global standards, architecture reviews, and service improvements.

• APAC Regional Leadership

• Serve as the primary collaboration engineering contact for APAC stakeholders.

• Coordinate support activities across regional and global teams.

• Provide technical leadership during incidents and major platform changes.

• Support executive communications and business-critical collaboration initiatives.

• Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline.

Experience

• 5+ years supporting Microsoft 365 collaboration and messaging platforms.
• 3+ years administering Exchange Online and Microsoft Teams.
• Experience supporting multinational enterprise environments.
• Experience working with global teams across multiple time zones.
• Technical Skills

Required:

• Microsoft Teams Administration

• Exchange Online

• Entra ID (Azure AD)

• Microsoft 365 Administration

• PowerShell Automation

• Email Security (SPF, DKIM, DMARC)

• Microsoft Purview Compliance

• Messaging Routing and Mail Flow Preferred:

• Teams Phone

• Teams Rooms

• Power Platform

• Microsoft 365 Copilot

• Power Automate

• M&A Tenant Integration Experience

• ITIL Service Management

• Soft Skills

• Strong written and verbal English communication skills

• Ability to influence globally without direct authority

• Strong problem-solving and troubleshooting capability

• Customer-focused mindset

• Ability to manage multiple priorities in a dynamic environment

• Cross-cultural collaboration experience

• Success Measures (First 12 Months)

• Maintain collaboration service availability and operational KPIs.

• Reduce manual effort through automation and self-service improvements.

• Improve governance and compliance posture across collaboration platforms.

• Support APAC business units with high customer satisfaction.

• Contribute to Microsoft 365 Copilot and digital workplace transformation initiatives.

• Lead at least one major collaboration modernization or optimization initiative.