Technical Director

About the Role ASM's Technical Director will lead generation and product selection support for customers, provide pre-sales consultation, and influence post-sale impact throughout the customer ownership lifecycle. The role requires aligning with business units to deliver service and value, increase new penetration opportunities, and build strong customer relationships in a fast-paced, matrixed environment. What You'll Do

• Build and grow customer relationships.
• Identify technology inflections through customer interaction and articulate these inflections to internal stakeholders to help drive development of products.
• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative technology systems that enable enhanced customer relationships.
• Ensure communication vehicles (telephone, email, presentations, etc.) are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Build strong cross-functional and matrixed relationships and collaborate with Product Marketing, Product Development, Service Engineering, and others to ensure a positive customer experience.
• Drive projects that secure business and build trust in ASM’s capabilities.
• Coordinate management reviews and alignment. What We're Looking For
• Masters or PhD in an Engineering discipline; comparable experience will be considered.
• Demonstrated strong leadership with a track record of driving and implementing changes benefiting the organization.
• Proven success in building collaborative partnerships with customers and internal organizations.
• Experienced working with local, regional and global teams; high collaboration across divisions, both co-located and global.
• Strong industry experience managing teams that support complex instrumentation, applications and informatics by phone and at customer locations.
• Adept at thinking strategically, organizing and translating plans into action within a matrixed environment.
• Ability to self-direct and prioritize among competing goals and exhibit flexibility in a fast-paced environment.
• Excellent communication (verbal and written), negotiation, presentation, and interpersonal skills.
• Energetic, collaborative and proactive; a leader who can positively and productively impact strategic and tactical initiatives.
• Minimum 10 years of broad technical experience and deep business perspective, preferably in the Semiconductor / Capital Equipment industry.
• Strong market and industry knowledge and awareness of trends in customers’ environments to properly develop and deploy customer solutions.