About this role
About the Role As Modash grows, we’re looking for a Technical Customer Success Manager to own the end-to-end experience for API customers in Europe. You’ll partner with customers to build their product on top of Modash data, ensuring onboarding, adoption, expansion, and long-term value. What You'll Do
- Own a portfolio of API customers: create clear success plans, run regular calls (European time zones), guide API usage, troubleshoot, and drive renewals and expansion.
- Onboard new customers: facilitate Sales → CS handover, run onboarding with an integration plan, review first integration, help achieve first value, and share clear next steps.
- Collaborate cross-functionally: serve as the voice of the customer to Product, coordinate with Sales on handovers, work with Support/Engineering on issues, and partner with Marketing on guides, webinars, and resources. What We're Looking For
- 2+ years in Customer Success, Account Management, or similar, supporting technical customers.
- Comfortable discussing APIs, integrations, and data flows; not necessarily coding.
- Strong written and spoken English; able to write clear, helpful recaps and emails.
- Organized with the ability to manage many accounts and build proactive plans.
- Fast learner, capable of becoming a Modash product expert quickly; ownership mindset.
- Experience in a startup or scaleup environment; able to move fast without sacrificing quality. Nice to Have
- Experience with creator data or creator marketing.
- Familiarity with CS and billing tools (e.g., Vitally, Intercom, Stripe).
- Some coding experience (scripts, SQL). Compensation & Benefits
- Flexible working hours and fully remote
- Unlimited vacation policy
- Personal development coverage for courses, books, or conferences
- Ownership and autonomy to experiment and improve