Technical Customer Success Manager

About Browserbase

Browserbase is the complete platform to build and deploy agents that browse and interact with the web like humans. We provide one API key for agents to search and fetch information, fill out forms, and replicate user actions.

We are a Series B startup that grew our revenue 5x in 2025 and are continuing to grow, fast. Backed by Kleiner Perkins, CRV, and Notable Capital, our team is building on our CEO's founding vision to power the world's best AI tools and help everyone automate the web.

About the Role

Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase.

You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.

At Browserbase, we’re deeply customer-obsessed. This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.

Key Responsibilities

• Develop and execute our enterprise sales strategy, including outbound prospecting, pipeline management, and closing deals
• Create sales processes, documentation, and playbooks that will scale with our growing team
• Build and maintain relationships with enterprise prospects and customers
• Collaborate with product and engineering teams to communicate customer needs and market opportunities
• Deliver compelling product demonstrations that highlight the value of our technical platform, with the support of our talented Sales Engineer.
• Negotiate complex contracts and manage the full sales cycle from prospecting to close
• Provide market intelligence and competitive insights to inform product and company strategy
• Track and report on sales metrics, forecasts, and pipeline to leadership
• Represent Browserbase at industry events and conferences

You're a good fit if you...

• Have 5+ years of enterprise SaaS sales experience, preferably in technical products or AI infrastructure
• Possess a track record of consistently meeting or exceeding sales targets in a high-growth environment
• Have experience with product-led growth strategies and converting self-service users to enterprise contracts
• Are comfortable with outbound prospecting and developing new business relationships
• Have strong technical aptitude and ability to understand and communicate complex technical concepts
• Have excellent communication and presentation skills with the ability to tailor messaging to different stakeholders
• Are self-motivated with the ability to thrive in an ambiguous, fast-paced startup environment
• Are excited to work 4 days a week in our San Francisco HQ (or are open to relocating here).

Nice to Haves

• Experience selling developer tools, API products, or other technical infrastructure
• Experience building sales processes from scratch at an early-stage company

Why you should join us

• Sell a product that developers genuinely love (just check our Twitter mentions @browserbase).
• Shape the buying experience of a category-defining infrastructure company.
• Join a lean, high-impact team where your work directly influences growth.

Benefits

• Competitive salary + meaningful early-stage equity

• Comprehensive medical, dental, and vision coverage for you and your dependents

• 401(k)

• Daily catered lunches with a fully-stocked kitchen

• Beautiful office in downtown San Francisco

• All the AI tools + credits you want

• Regular team offsites and company events

• Browserbase is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

• If you need a reasonable accommodation at any point during the application or interview process, please contact your recruiter.