About this role
About the Role Weir is seeking a driven Technical Customer Service Supervisor to oversee the on-site performance and optimisation of our pumping and cyclones products, delivering exceptional service outcomes and maintaining seamless operations. You will act as a key liaison between Weir and the customer, building strong partnerships to support operational success. What You'll Do
- Provide first-line technical support, including inspections, fault diagnosis, and on-site troubleshooting of pumps and cyclones
- Act as on-site company representative, building strong customer relationships and delivering expert technical guidance
- Coordinate repairs, parts replacement, and technical solutions with engineering teams to maintain operations
- Support spare parts forecasting and planning to reduce downtime and optimise equipment performance
- Deliver clear technical reports and insights on equipment performance, operations, and market/competitor activity
- Safety First: Demonstrate 100% commitment to zero harm behaviours and contribute to a world-class safety culture
- Travel requirements: Primarily site-based in Sumbawa with rostered shifts of 10 weeks on and 2 weeks off What We're Looking For
- Must-haves: Diploma or Bachelor’s degree in Mechanical Engineering or equivalent Instrumentation
- Strong hands-on experience with pumps, rotating equipment, and mechanical fault analysis in mining or heavy industry environments
- Proven ability to work effectively in remote site conditions on a roster basis
- Excellent communication skills to build customer relationships and produce technical reports Nice to Have
- Exposure to competitor products or similar industry equipment for faster ramp-up
- Background in field service, site technician, or technical support roles
- Electrical or instrumentation knowledge supported by strong mechanical expertise
- Experience in spare parts forecasting and operational coordination Compensation & Benefits
- Competitive pay
- Career development and learning support
- Access to global inclusion networks
- Regional and team-specific benefits
- Sharebuilder scheme
- Wellness support for you and your family
- Collaboration with global teams
- Study support