About this role
Technical Customer Service Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 - 4 years
- Location Lagos
- Job Field Customer Care, Success and Service , Engineering / Technical
Job Summary
- We are seeking an experienced Customer Service Manager to oversee customer complaints, after-sales service, warranty management, and service coordination.
- The ideal candidate should have experience in HVAC, engineering, or technical equipment industries and be committed to delivering excellent customer satisfaction.
Key Responsibilities
- Manage customer enquiries, complaints, and escalations, ensuring timely resolution.
- Coordinate after-sales services, repairs, maintenance, and warranty claims.
- Liaise with technical teams to resolve equipment-related issues.
- Monitor service requests and ensure prompt follow-up with customers.
- Build and maintain strong customer relationships.
- Maintain accurate records of customer complaints, service activities, and warranty claims.
- Prepare customer service reports and identify areas for improvement.
Requirements
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Bachelor's Degree or HND in Business Administration, Engineering, or a related field.
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2–4 years of relevant experience in customer service or after-sales service.
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Experience in HVAC, engineering, or technical equipment industries is highly preferred.
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Knowledge of warranty management, complaint resolution, and service coordination.
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Strong communication, problem-solving, and organisational skills.
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Proficiency in Microsoft Office and ERP/CRM systems.
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