Technical CRM & QA Specialist

Technical CRM & QA Specialist (Braze)

Job Overview

Location

Remote

Salary

USD 60 - 90 hourly

Employment Type

Contract

Work Arrangement

Remote

Sector

Healthcare & Medical

Experience Level

Mid-level (3-5 years)

Application Deadline

October 15, 2026

About the Company

Tia is revolutionizing women's healthcare by establishing a new, integrated model that views women holistically, rather than focusing on isolated conditions or life stages. The company seamlessly blends primary care, mental health services, gynecology, dermatology, and wellness offerings through both in-person clinics and a robust virtual platform.

This innovative approach aims to significantly improve patient outcomes, reduce healthcare costs, and create a superior experience for both patients and providers. As a Series D, venture-backed company, Tia has already gained the trust of over 120,000 women across multiple markets. By leveraging a technology-enabled care model and collaborating with leading health systems, Tia is actively constructing one of the most comprehensive preventive care frameworks specifically designed for women.

Tia fosters a culture centered on continuous improvement in people, processes, and products. Excellence at Tia is defined not by perfection, but by the persistent pursuit of betterment through learning, reflection, experimentation, curiosity, grit, and a deep sense of care for colleagues and patients. The company actively seeks individuals who are driven by the process of building and iterating, who are eager to question the status quo, and who are passionate about creating a fundamentally superior healthcare experience for women.

Job Description

Tia is seeking a skilled Technical CRM & QA Specialist to enhance the reliability and effectiveness of our patient communication strategies. This part-time contract role focuses on ensuring the flawless execution of our lifecycle email and SMS programs.

You will collaborate closely with our lifecycle and engineering teams, bringing your deep expertise in Braze to manage campaign launches, active automations, and critical technical troubleshooting. Your responsibilities will include rigorously QAing complex Canvases, validating Liquid logic and message rendering, investigating any unexpected behavior, and ensuring that messages are delivered to the intended audiences at the optimal time.

This role offers a flexible, remote work environment with approximately 10 hours per week, including light overlap for essential meetings and launch reviews. It's an excellent opportunity to contribute to meaningful technical challenges within a growing women's healthcare company and help shape how Tia communicates with patients throughout their care journey.

Required Skills

• Braze
• CRM
• QA
• AI
• Liquid scripting
• HTML
• CSS
• SMS
• REST APIs
• Webhooks
• JSON
• Jira
• Asana

Key Responsibilities

• Test Braze Canvases and campaigns before launch, including audience segments, triggers, branching paths, and entry and exit criteria.
• Validate Liquid logic, fallback states, email HTML, responsive layouts, dark mode, links, tracking, and UTM parameters across clients and devices.
• Check SMS message content, character counts, GSM-7 and Unicode encoding, shortened links, and opt-out functionality.
• Review targeting, rate limits, frequency caps, and quiet hours before launch. Monitor audience flow, delivery, and conversion tracking after launch.
• Periodically check active flows to confirm that data inputs, triggers, and messaging behavior remain accurate.
• Investigate delivery failures, webhook errors, Connected Content issues, data sync discrepancies, and other unexpected Braze behavior.
• Write clear, reproducible tickets with diagnostic steps, relevant context, and recommended fixes for engineering or other partners.

Qualifications

• At least 2 years of hands-on experience building, QAing, and troubleshooting Braze Canvases and campaigns, including Segmenter, Connected Content, custom attributes, and custom events.

• Advanced Liquid scripting skills, including conditional logic, arrays, loops, and fallback handling.

• Experience with email HTML and CSS, cross-client rendering, and technical SMS requirements.

• Working knowledge of REST APIs, webhooks, JSON payloads, and data flows into CRM platforms.

• Experience developing QA checklists, diagnosing lifecycle messaging issues, and documenting bugs in Jira, Asana, or a similar tool.

• Availability for approximately 10 hours per week, including light overlap for weekly meetings and launch reviews.

• Braze Administrator or Developer certification (Nice to have)

• Experience with Amplitude, Segment, Snowflake, Redash, or similar tools (Nice to have)

• Basic SQL skills for validating user profile or event data (Nice to have)

• Benefits & Perks

• Help shape how Tia communicates with patients across their care journey.

• Work on meaningful technical challenges in a growing women’s healthcare company.

• Partner with lifecycle and engineering teams to improve the reliability of our messaging programs.

• Work remotely with a flexible schedule and light overlap for weekly meetings and launch reviews.