About this role
Technical CRM Analyst
Project description
Customer is seeking a platform-neutral technical CRM Consultant / Business SME to lead business requirement definition and ensure the RFP reflects clear, outcome-driven, vendor-agnostic functional needs for Commercial & Investment Banking (CIB).
Responsibilities
- Gathers business requirements from sales, marketing, and support teams and converts them into technical specifications for developers
- Hands-on setup of CRM platforms, including custom fields, page layouts, views, business rules, security roles, and workflows (using tools like Power Automate or Salesforce Flow.
- Manages data migrations, data quality/cleansing, reporting dashboards, and system integrations using APIs, SQL, or services like Azure.
- Coordinates user acceptance testing (UAT), troubleshoots system defects, and supports agile delivery using platforms like Jira or Azure DevOps.
Skills
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Must have
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10-15 years of total experience with CRM technical experience of 8-12 years.
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Required Experience
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Strong CRM Technical background (banking/CIB preferred).
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Familiarity with CRM architecture, SQL, basic scripting/coding (like JavaScript or C# for advanced platforms), and cloud/automation services.
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Hands-on experience with major systems like Salesforce or Microsoft Dynamics 365 Customer Engagement
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Key Skills
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CRM Technical Expertise
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Banking / CIB Domain Knowledge
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Requirement Translation
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System Configuration
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Integrations & Data
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Testing & Support
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Nice to have
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NA
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Other
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Languages
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English: C2 Proficient
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Seniority
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Senior
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Abu Dhabi, United Arab Emirates
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Req. VR-125733
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Other Packaged Software
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BCM Industry
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26/10/2026
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Req. VR-125733