About this role
Technical Cordinator/Manager
About Role
As a technical Manager provides technical support and coordination for plant infrastructure including Process Control Systems (PCS) and Manufacturing Operations Management/Manufacturing Execution Systems (MOM/MES). The role troubleshoots Windows servers, Nutanix/VMware and endpoints, supports plant connectivity, and coordinates incident resolution and infrastructure changes with plant operations, vendors, and cybersecurity teams including technical documentation, and operational handover.
How You Will Make an Impact
- Provide day-to-day technical support for plant/OT infrastructure supporting PCS and MOM/MES environments.
- Troubleshoot Windows Server, Virtualization, workstations & endpoint issues, coordinating resolution with relevant support teams and vendors.
- Investigate connectivity issues involving TCP/IP, DNS, DHCP, VLANs, and basic switch and network configurations.
- Coordinate incident resolution, problem investigation, and infrastructure changes in alignment with plant operational requirements.
- Work with plant operations, vendors, and cybersecurity teams to address infrastructure issues and support requirements.
- Communicate technical issues, support updates, and handover information in Mandarin Chinese and professional English.
- Maintain technical documentation, troubleshooting records, and operational handover materials.
- Support remote-site troubleshooting and virtualization-related activities where applicable.
- Support plant outages or maintenance related activities.
- Plant floor, networking and other related documentations.
- Assist with project related activities as needed.
Requirements
- What You Must Have
- Hands-on plant/OT infrastructure supports experience in PCS and MOM/MES environments.
- Strong Windows Server and endpoint troubleshooting skills.
- Strong Virtualization skills in Nutanix and VMware.
- Working knowledge of TCP/IP, DNS, DHCP, VLANs, and basic switch/network troubleshooting.
- Experience with incident, problem, and change management.
- Strong technical documentation and operational handover skills.
- Nutanix or virtualization experience
- Industrial networking and remote-site support
What We Offer
- Competitive salary aligned with your experience and market benchmarks
- International, diverse & inclusive team culture
- Open team spirit in a technology-driven organisation that values collaboration and innovation
Benefits that help you thrive and grow
Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.
Financial wellbeing
We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.
Physical and mental health
We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more.
Your career, your way
With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.
Real-world impact
Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.