About this role
Are you a tech enthusiast who loves solving problems and making people’s day? Are you fluent in Maltese and English, and eager to dive into a fast-paced, customer-focused environment? If that sounds like you, Melita wants you on our Tech Squad! We're looking for Technical Contact Centre Agents to join our energetic team on a full-time basis. This is more than just answering calls, it's about becoming the go-to person for our customers' technical needs, guiding them with confidence and creativity.
Key Responsibilities
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Be the frontline tech hero: Resolve technical inquiries and sharing your tech wisdom;
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Simplify the complex: Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers;
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Process with precision: Master the art of handling customer concerns with ease;
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Document like a pro: Keep detailed records of your tech support adventures;
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Hit your marks: Achieve and exceed tech-tastic performance metrics;
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Stay sharp: Keep up with the latest telecommunications trends.
Requirements
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A passion for all things tech;
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Exceptional communication skills;
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Ability to translate tech jargon into plain Maltese and English;
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Comfortable with basic computer skills and navigating software tools;
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A knack for teamwork and the ability to work independently;
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A desire to embrace a fast-paced tech-savvy environment;
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Previous customer service experience is a plus, but enthusiasm is essential.
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What we promise:
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Competitive salary with additional bonuses based on departmental objectives;
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Hybrid work model to suit your lifestyle;
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Learning & Development programs to ensure continual growth;
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Growth opportunities and advance further in our one-of-a-kind, fun-fuelled company;
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A vibrant and energetic fun-fuelled work environment.