About this role
Job title: Technical Consultant – ServiceNow
About the Role AHEAD is seeking a Technical Consultant – ServiceNow with a strong focus on CMDB, ITOM (Discovery), and Integrations. The role is 70–80% focused on CMDB/ITOM/Integrations, with exposure to ITSM as a secondary area.
What You'll Do
- Lead the design, implementation, and ongoing optimization of CMDB architecture, ensuring data accuracy, governance, and scalability.
- Own and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
- Design and implement integrations using REST, SOAP, MID Server, and Integration Hub, ensuring seamless data flow across systems.
- Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations.
- Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance.
- Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases.
- Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies.
- Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture.
- Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.
- Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.
What We're Looking For
- 4+ years of hands-on experience in ServiceNow development and implementation.
- Strong expertise in CMDB (mandatory), Discovery (mandatory), Integrations (REST, SOAP, MID Server, APIs) (mandatory).
- Good understanding of CMDB data modeling, CI relationships, and governance frameworks.
- Experience with Integration Hub, external system integrations, and API-based architecture.
- Working knowledge of ITSM and other modules (secondary focus).
- Strong scripting skills (JavaScript, Glide APIs).
- Excellent communication skills with the ability to interact with both technical and business stakeholders.
- ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).
Nice to Have
- ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).