Technical Care Specialist
About this role
Technical Care Specialist
Mexico
(Hybrid)
Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.
Your responsibilities
- Problem-Solving and Analytical Expertise: Utilizes advanced analytical skills to address complex, non-routine problems and offers innovative perspectives.
- Leadership and Mentorship: Acts as a professional advisor, mentor, and trainer, providing guidance to teams and less experienced personnel.
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