Technical Care Specialist
About this role
Technical Care Specialist
India
(Hybrid)
As a Technical Care Specialist, you will deliver advanced, proactive technical support for broadband and IP network solutions by diagnosing and resolving complex technical issues, collaborating closely with R&D and cross-functional teams, performing in-depth root cause analysis, documenting findings and solutions, sharing technical knowledge, optimizing network performance, and continuously improving service quality to ensure reliable operations and exceptional customer satisfaction.
Your responsibilities
- Work independently using best practices and industry knowledge to address business and technical challenges.
- Lead or contribute to small-scale technical projects with minimal risk and resource requirements.
- Assist subject matter experts with advanced troubleshooting, including system-level tracing, debugging, and protocol analysis.
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